FAQ

🦝 What items are NOT acceptable in my trash?

We do not accept bulk waste, brush/yard waste, paint, electronics, batteries, prescription medications, sharps (needles/syringes), or large items which do not fit into your can (i.e. mattresses, etc.).  Please  ensure the lid is closed.  Items left outside of the trash container are not guaranteed to be collected, so please do not put anything next to, in between, or on top of the bins.

🦝 What items are NOT acceptable to recycle?

Anything dirty/soiled is not recyclable. Other things we cannot accept for recycling include paint cans, gas cans, plastic bags, Styrofoam, regular trash, pillows/bedding, etc.

🦝 What do you do with the recyclables?

We take the recycling to one of two facilities which are NC Material Recycling Facilities (MRFs). They have machines to separate and process the recycling to be raw material again.  These are governed by NC on public records. There is no need to bag glass as that contaminates the recycling.  Trash and recycling are collected in separate trucks for major routes.

🦝 What if I missed my pick-up day?

Please contact our customer service team to determine if we can collect your trash on a different day. Pick-up outside your regularly scheduled day may incur an extra collection fee. If you feel we missed your pick-up on your normal scheduled day, please contact us as soon as possible.

🦝 What if I need another trash or recycling can?

We can provide more collection cans for an additional cost. You can choose your options on our website at www.trashpandaslkn.com. If you need more assistance, please reach out to our customer service team (email: talktoapanda@trashpandaslkn.com or call us at 980-485-7995).

🦝 How do I cancel my services?

We’re sorry to see you go! To cancel, please fill out our contact form and specify “cancel services”. There are no cancellation fees.

🦝 Do you provide the trash and recycling cans?

Yes, we provide 95-gallon trash and recycling containers. Trash and recycling containers are property of Trash Pandas LKN. Customers are responsible for any damages/losses to the containers.

🦝 Do you have other options for payments?

We strive to make payments as easy as possible, which is why we charge once a month. You can pay by credit card, debit card, Apple Pay, or Link. If a payment is declined, you may be subject to a late fee. If multiple payments are declined, Trash Pandas LKN may need to suspend or cancel your service. Feel free to contact our customer service team for any other questions or concerns regarding payment.

🦝 What if my payment failed or I need to change my payment method?

If your payment did not go through (card expiration, insufficient funds, etc.) or you need to change the method of payment, please go to the Customer Portal . If you save a default payment method, it can auto-draft once a month for hassle-free payment. 

🦝 What if I’m moving?

If you’re moving within our service area, please contact our customer service team with some additional information (old address, new address, moving dates) so we can ensure a smooth transition to your new home.