PRIVACY POLICY

Privacy Policy

Trash Pandas LKN, LLC (“Trash Pandas,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website or using our residential trash and recycling collection services.

This Privacy Policy explains how we collect, use, share, and protect your information.

1. Information We Collect

We may collect the following information when you visit our website, register for services, or communicate with us:

• Name

• Service and billing addresses

• Email address

• Telephone number

• Customer account and service information

• Billing and payment transaction information

• Website usage information, including IP addresses, browser information, and cookies

• Communications and service requests

We collect information necessary to provide our services and manage customer accounts.

2. How We Use Your Information

Trash Pandas LKN, LLC may use your information to:

• Establish and maintain customer accounts

• Provide trash and recycling collection services

• Process payments and manage billing

• Send service reminders and collection schedule notifications

• Notify customers of service delays, holidays, or schedule changes

• Respond to customer questions and service requests

• Improve our website and customer experience

• Comply with applicable legal obligations

We do not sell customer personal information.

3. Text Messaging and SMS Communications

Trash Pandas LKN, LLC offers optional SMS communications to customers who provide their mobile telephone number and affirmatively opt in through our website or another authorized signup process.

Customers who opt in may receive text messages regarding:

• Trash and recycling pickup reminders

• Holiday collection schedules

• Weather-related delays

• Service interruptions and route updates

• Important customer account and service notifications

Message frequency varies based on collection schedules and service conditions. Message and data rates may apply.

Customers may opt out of text messages at any time by replying STOP to a message. Customers may reply HELP for assistance or contact us at 980-485-7995.

Mobile information, SMS opt-in data, and consent will not be shared with third parties or affiliates for marketing or promotional purposes. We may share information with service providers solely as necessary to deliver our requested messaging services.

Consent to receive optional SMS communications is not a condition of purchasing our services.

4. Billing and Payment Processing

Trash Pandas LKN, LLC uses authorized third-party payment processing providers, including Stripe, to securely process online payments.

Payment information is handled in accordance with the applicable payment processor's security and privacy practices.

Trash Pandas LKN, LLC does not directly store complete credit card numbers on its website.

5. Information Sharing

We may share customer information with trusted service providers when necessary to operate our business, including:

• Payment processing providers

• Customer account and billing platforms

• Text messaging and email service providers

• Website hosting and technical service providers

These providers receive information only as reasonably necessary to perform their services and are expected to protect customer information.

We may also disclose information when required by law or necessary to protect our legal rights.

We do not sell or rent customer information to third parties for marketing purposes.

6. Cookies and Website Information

Our website may use cookies and similar technologies to improve functionality, understand website traffic, and enhance the customer experience.

Our website may automatically collect information such as IP addresses, browser types, and pages visited.

You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Information Security

Trash Pandas LKN, LLC takes reasonable administrative, technical, and organizational measures to protect customer information against unauthorized access, misuse, disclosure, or loss.

Although we strive to protect personal information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Information Retention and Customer Requests

We retain customer information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, and comply with applicable legal obligations.

Customers may contact us to request corrections to their personal information or inquire about access to or deletion of information we maintain.

Certain information may need to be retained for billing, tax, legal, or operational purposes.

9. Third-Party Websites

Our website may contain links to third-party websites, including payment processing platforms.

Trash Pandas LKN, LLC is not responsible for the privacy policies or practices of independently operated third-party websites.

We encourage visitors to review the privacy policies of those websites.

10. Changes to This Privacy Policy

Trash Pandas LKN, LLC reserves the right to update this Privacy Policy periodically to reflect changes in our business operations, technology, or applicable legal requirements.

11. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Trash Pandas LKN, LLC

531 Brentwood Rd., PMB #442
Denver, NC 28037

Phone: 980-485-7995
Email: talktoapanda@trashpandaslkn.com